RealPage Background Checks: What to Do If Errors Cost You Housing

Read Video Transcript: Working With Consumer Protection Lawyers for Tenant Screening Errors

If your report included inaccuracies or outdated information, you may have rights under the FCRA. The attorneys at Francis Mailman Soumilas, P.C. help renters fix damaging errors and pursue compensation when screening companies break the law.

Table of Contents

1. What Is RealPage?
2. Common RealPage Background Check Errors
3. Why These Errors Happen
4. How to Dispute a RealPage Background Check
5. Your FCRA Rights
6. Can You Sue RealPage?
7. RealPage Brands We Handle
8. Why Choose Francis Mailman Soumilas, P.C.?
9. FAQs

What Is RealPage?

RealPage, Inc. is a large tenant screening and property management company. Its screening products compile data from public records, credit bureaus, and criminal databases to help landlords decide whether to approve an application.

RealPage also operates under related brands (see below). Many renters don’t realize their report came from RealPage because it’s labeled with another product name.

Common RealPage Background Check Errors

• Mixed files / mismatched identity (someone else’s criminal or eviction record on your report)
• Outdated or expunged records that should not appear
• Duplicate entries or incomplete dispositions
• Misreported evictions or judgments
• Old or incorrect credit information
• Name, SSN, or date-of-birth errors
• Incorrect address or employment history

Even a single mistake can cause a denial, lost application fees, or a damaged rental history.

Why These Errors Happen

Screening companies rely on automated matching systems and bulk data pulls. When those systems don’t use adequate identity matching or fail to refresh records, inaccurate results can end up in your housing file. Under the FCRA, RealPage must use reasonable procedures to assure maximum possible accuracy. If they don’t, you can dispute and you may be able to recover damages.

How to Dispute a RealPage Background Check

1. Get your report. If your application was denied or delayed because of a report, you are entitled to a free copy.
2. Identify the errors. Mark each inaccurate or outdated item.
3. Submit a written dispute to RealPage. Include a clear explanation and supporting documents (court orders, payoffs, expungements, ID, etc.).
4. Save everything. Keep copies of your report, dispute, proof of mailing, and all replies.

If the errors aren’t fixed promptly, or you’re still being harmed contact our FCRA attorneys. We’ll review your case at no cost and explain next steps.

Your Rights Under the FCRA

• The right to a copy of your tenant screening report
• The right to dispute inaccurate or incomplete information
• The right to a timely investigation (generally within 30 days)
• The right to sue if the company failed to use reasonable procedures or ignored your dispute

Can You Sue RealPage for an Inaccurate Report?

Yes. If a RealPage background check error caused you to lose housing, pay extra fees, or suffer other harm, you may be entitled to compensation. Francis Mailman Soumilas, P.C. sues background check companies nationwide under the FCRA and has recovered millions for consumers.

Get Your Free Case Review Or call 1-877-735-8600

RealPage Brands We Handle

We handle cases involving RealPage and its tenant screening brands, including:

• On-Site (RealPage, Inc.)
• LeasingDesk (RealPage, Inc.)
• RealPage Resident Screening / risk scoring models (e.g., ResidentScore)

Why Choose Francis Mailman Soumilas, P.C.?

• 25+ years fighting for consumers in FCRA cases
• Nationwide representation for background check errors
• No out-of-pocket cost, we only get paid if you win
• Thousands of clients helped against major screening and credit reporting agencies

FAQs About RealPage Background Checks

How long does RealPage have to fix a disputed report?

Under the FCRA, tenant screeners generally have 30 days to investigate and respond to your dispute, and they must correct or delete unverifiable items.

Does RealPage itself deny my application?

Landlords make the final decision, but they rely on RealPage’s report and scoring. If the report is wrong, you can dispute and you may be able to seek damages for harm caused by inaccuracies.

Is RealPage the same as On-Site or LeasingDesk?

Yes. On-Site and LeasingDesk are RealPage screening brands. If your report mentions either name, you may still be dealing with RealPage.

What kinds of errors are most serious?

Identity mix-ups, expunged or outdated criminal records, incorrect eviction histories, and duplicate or incomplete court data are among the most harmful errors because they commonly trigger denials.