On-Site by RealPage Inc.

Denied Housing or an Apartment Due to Errors on Your On-Site Rental Report?

What is On-Site?

On-Site is an online leasing platform used by housing providers to manage and screen tenants. On-Site was acquired by RealPage Inc. in 2017.

What is RealPage Inc?

RealPage Inc. is a consumer reporting agency headquartered in Richardson Texas. Two popular RealPage products used for property rentals are LeasingDesk and On-Site.

Why is On-Site on my credit report?

This means that a housing provider submitted a credit inquiry.
On-Site may be on your credit report for the following:

  • If you have recently applied for an apartment or housing
  • You have a lease that recently came up for renewal
  • You are a co-signor on a lease

What is in an On-Site Rental Report or Background Check?

On-Site provides instant background checks that include:

  • Criminal History
  • Civil Court Records
  • Credit Reports

  • Employment Verification
  • Banking References

RP OnSite Background Check Errors

While instant background checks sound great, since approvals happen fast, they can be harmful. Many instant background checks are prone to errors. Incorrect information on a background check can be due to similar names, addresses and birth dates. Incorrect criminal history can cause denial of an apartment or housing.

Under the Fair Credit Reporting Act (FCRA) you have the right to dispute errors on your background check.

Dispute On-Site Background Check Errors

You have the right to view a free copy of your On-Site rental report. If there are errors be sure to dispute them with On-Site right away.

You can dispute errors with On-site a few ways:

  • Phone: On-Site Renter Relations at 877-222-0384
  • Email : OSMConsumerInquiry@realpage.com
  • Mail: Renter Relations, On-Site c/o RealPage, 2201 Lakeside Boulevard, Richardson, TX 75082

Denied Housing Due to OnSite Background Check?

Were you denied housing due to errors on a RealPage On-Site screening report?
Was your move in date delayed due to errors on your On-Site background check?
If you answered yes to either of the above you may have a case.

Fill out the Free Case Review Form on this page or call us now at 1-877-735-8600.

Dispute Tenant Screening Report Errors

Can I Sue On-Site for Errors on My Background Check?

You may have a case and be able to sue in Federal court if the following have happened to you:

  • You were denied housing or an apartment due to the incorrect information in your RealPage On-Site reports
  • A background check was done without your permission
  • You were delayed in getting a rental property due to incorrect information in your RealPage On-Site reports


Read Video Transcript: Working with Consumer Protection Lawyers for Tenant Screening Errors

On-Site by RealPage Complaints, Cases, Lawsuits

Christopher Smith v. RP OnSite – Mr. Smith was denied an apartment because of a felony charge and other criminal records that were inaccurately reported on his RP OnSite background check. These criminal records belong to another individual with the same name as Mr. Smith.

Marta Garcia v. RP OnSite – Ms. Garcia was delayed in getting a rental property due to criminal records that were inaccurately reported on her background report by RP On-Site. The criminal records belong to another individual who used a similar name as Ms. Garcia and had a similar date of birth.

Consumer Protection Lawyers Francis Mailman Soumilas Can Help

Francis Mailman Soumilas, P.C. has been fighting for consumers like you for over 20 years against tenant screening errors. Incorrect information in a rental background check can ruin your reputation and make it impossible to find housing.

Companies like On-Site must be sure their reports are accurate and up-to-date. If you have been denied or delayed housing due to incorrect information in your On-Site rental report you may have a case. Assert your rights and take back your good name.

Fill out the free case review form or call us now at 1-877-735-8600.

If you have a case there is no out-of-pocket cost to you. We only get paid when we win your case.

On-Site Contact Information

Mailing Address: On-Site c/o RealPage
2201 Lakeside Boulevard
Richardson, TX 75082
Phone: (866) 266-7483
Website: www.on-site.com

Free Case Review

Problem you are having

Once you submit this form a representative from the law firm of Francis Mailman Soumilas, P.C. will be in touch.
Or Call 1-877-735-8600 and get immediate help to see if you have a case.


If you feel your rights under the FCRA have been violated by On-Site or RealPage Inc.,
call 1-877-735-8600 to speak to our legal team.

Francis Mailman Soumilas, P.C.

PROTECTING CONSUMERS' RIGHTS NATIONWIDE

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