TransUnion Rental Screening Solutions (TURSS) is a consumer reporting agency that provides tenant screening and background reports to landlords and property managers nationwide. TURSS is part of TransUnion, one of the three major credit bureaus in the United States.
TURSS compiles data from multiple sources to create reports that include:
- Credit history and payment information
- Criminal background records
- Eviction and rental history
- Identity verification and address history
These reports help landlords make leasing decisions, but when TURSS provides inaccurate or outdated information, renters can be unfairly denied housing.
Errors in TURSS background reports are more common than many renters realize. Because TURSS gathers information from numerous public databases, it’s easy for inaccurate or incomplete data to appear on your report. Common issues include:
- Mixed files – another person’s criminal or eviction record listed under your name
- Outdated criminal or eviction information
- Failure to remove expunged or dismissed cases
- Incorrect or missing credit information
- Incomplete or misleading public records
Even one false record can result in lost housing, higher deposits, or lasting damage to your reputation.
Like credit bureaus, TURSS is legally bound by the Fair Credit Reporting Act (FCRA), a federal law designed to ensure accuracy and fairness in consumer reporting.
Under the FCRA, you have the right to:
- An accurate report: TURSS must use reasonable procedures to ensure maximum possible accuracy in your tenant screening report.
- A fair investigation: If you dispute information, TURSS must investigate and respond within 30 days.
- Access to your report: You can request a free copy of your tenant screening report after being denied housing.
- Notification of corrections: TURSS must notify landlords or property managers if your report is updated or corrected.
If TURSS ignores your dispute or fails to correct inaccurate information, it may be violating the FCRA, and you may be entitled to compensation.
Several cases have been filed against TransUnion Rental Screening Solutions (TURSS) for reporting inaccurate tenant screening information. Examples include:
- Perez v. TURSS – Tenant denied housing after TURSS mixed her file with another person’s criminal record. Case settled.
- Garcia v. TURSS – TURSS reported multiple evictions that did not belong to the tenant, causing rental delays. Case settled.
- Mabrie v. TURSS – Report listed a dismissed eviction as active, leading to a denial. Case settled.
- Cruz v. TURSS – TURSS included an eviction that belonged to someone else with the same name. Case settled.
- Williams v. TURSS – Mixed criminal and eviction data caused a housing denial. Case settled.
If you’ve experienced a similar issue, you may have grounds for a lawsuit against TURSS under the FCRA.
If your TURSS report contains false or misleading information, you have the right to dispute it. Here’s how:
- Request your report: Ask TURSS for a copy of your tenant screening file.
- Identify the errors: Highlight all inaccurate, outdated, or missing details.
- File a dispute: Send a written dispute by mail or email with documentation supporting your claim.
- Keep records: Save copies of your dispute, proof of delivery, and any responses.
- Wait for the investigation: TURSS must investigate and respond within 30 days.
Contact Information for TURSS Disputes:
Email: TURSSDispute@transunion.com
Address: 6430 South Fiddlers Green Circle, Suite 500, Greenwood Village, CO 80111
Phone: 888-387-1750
If TURSS or SmartMove provided a background check that contained inaccurate or outdated information, and it cost you housing or caused financial harm, you may have a legal case.
The attorneys at Francis Mailman Soumilas, P.C. have decades of experience holding tenant screening and credit reporting agencies accountable under the Fair Credit Reporting Act (FCRA).
Get a free case review: fill out this form or call 1-877-735-8600. We only get paid if you win.
What is TURSS?
TransUnion Rental Screening Solutions (TURSS) is a consumer reporting agency that provides tenant-screening reports, credit, criminal, eviction, and rental history to landlords and property managers.
Does TURSS power other platforms besides SmartMove?
Yes. TURSS data is used by SmartMove and may also be integrated into property management platforms that source TransUnion data, such as RentSpree tenant screening.
What are common TURSS background check errors?
Mixed files, outdated criminal or eviction records, missing dispositions, incorrect credit items, and failure to remove expunged or sealed records are the most common issues.
How do I know TURSS was used for my application?
Your denial or adverse action notice should list the reporting agency. You might also see a screening inquiry on your credit report labeled “TURSS” or “TRSSI.”
What are my rights under the FCRA with TURSS?
You have the right to an accurate report, a fair 30-day investigation of disputes, access to your file, and notice to your landlord if corrections are made.
How do I dispute errors with TURSS?
Submit a written dispute identifying each error and include documentation. Keep proof of delivery and all correspondence.
How fast must TURSS respond to a dispute?
TURSS must complete an investigation and respond within 30 days of receiving your dispute.
What if TURSS doesn’t correct the inaccuracies?
If errors remain or the investigation is inadequate, you may have a claim under the FCRA and could pursue damages.
Can I sue TURSS for tenant-screening violations?
Yes. Courts have resolved many cases involving mixed files and outdated eviction or criminal records. Remedies depend on the circumstances of your case.
Do tenant-screening disputes hurt my credit score?
No. Filing a dispute does not affect your credit score, and screening inquiries from TURSS are typically “soft” inquiries.
Should I involve my landlord during the dispute?
Yes. Provide proof that you’ve disputed the report and any corrected documentation so they can re-evaluate your application once TURSS updates your file.
What does Francis Mailman Soumilas, P.C. do?
We help renters nationwide hold TURSS and other screening companies accountable under the FCRA. Contact us for a free case review.
