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Cisive Background Checks

Did Cisive Background Check Errors Cause You to Lose a Job?

Our consumer attorneys fight against false reporting provided by employment background check companies. Did a Cisive background report cost you a job? We can help.

Who is Cisive?

Cisive is a consumer reporting agency that provides employment screening and verifications for large healthcare, transportation, financial, and tech businesses.

What is in a Cisive Background Check?

When you are applying for a job that uses Cisive as its background check provider, what is included will depend on the type of job and what that company would like to know. Cisive provides background screening, drug screening, and ongoing license monitoring.

A background check from Cisive may include but is not limited to the following:

  • Social Security verification
  • Fingerprinting
  • Employment verification
  • Financial Screening
  • Criminal history
  • Education verification
  • Global background checks

Did Your Cisive Background Check Contain Errors?

An inaccurate employment history or criminal history report can cost you a job. Unfortunately, these types of background check errors happen often. Most commonly, they are due to a mixed file. This means that your background check was mistakenly mixed with another individual’s and that the other person’s criminal or employment history is being reported as yours. Mixed files are usually due to having a name or date of birth similar to the other person. Sometimes, it can even be a family member.

Woman waiting for employment background check results

Your Rights After a Notice of Potential Adverse Action from Cisive

When Cisive or your potential employer notifies you that information in your background report could prevent you from getting the job, you have rights under the Fair Credit Reporting Act (FCRA) that protect you. Cisive must ensure that the information in your report is accurate and up-to-date.

  • You are entitled to a free copy of your Cisive background report.
  • The employer must give you the contact information of the background check company, in this case, Cisive.
  • You should also receive a summary of your rights under the FCRA.
  • You have the right to dispute any inaccurate information on your Cisive background check.

Dispute Cisive Background Check Report

If you need to dispute errors on your Cisive background report, visit You will find an area to request a copy of the report and a link to their candidate portal there.
Ways to dispute Cisive

  • Phone: 855-881-0716 dispute hotline
  • Fax: 877-755-0009
  • Mail: Cisive 5000 Corporate Ct. #203 Holtsville, NY 11742
Attn: Disputes

Always keep a record of conversations you have with Cisive. Note the date and times, who you spoke with, and what you spoke about. Do not mail original copies of your documents; make sure you keep the originals and mail them a copy. If you dispute by mail, send it by certified mail so that you know when they received your dispute.

How long does a Cisive Dispute take?

Cisive will have 30 days to look into your dispute. They will need to verify the information that they have is accurate. If they cannot verify the false information, they will need to remove it from your background report. When trying to get employment, 30 days can be a long time to wait for Cisive to correct your background report. If you are filing a dispute, it can be helpful to let the employer know what is wrong with the background check and show them documents that prove it is wrong. Unfortunately, that does not mean they will secure the job for you. If you have lost out on a job or promotion due to errors in a Cisive background check, you may have a case and be able to sue.

Can I Sue Cisive for Providing an Inaccurate Background Check Report?

Did you fail a Cisive background check due to inaccuracies in the information they provided about you? You may have a case and be able to sue in federal court if any of the following situations have happened to you.

  • You lost a job or were denied employment due to errors in your background check.
  • Your job start date was delayed because of errors in your background check.
  • You missed out on a promotion because of inaccurate information in your background check.

Get Help From Our Consumer Protection Attorneys

Francis Mailman Soumilas, P.C. has been fighting against false consumer reporting for over 25 years. We know how frustrating it can be when a background check company provides inaccurate information that prevents you from getting the job. You have rights under the FCRA that protect you from false consumer reports.

You have the right to dispute background check errors and sue for damages. We are here to help you. Fill out our online case review form or call us now at 1-877-735-8600 for a free, no-obligation case evaluation. If you do have a case, there is no out-of-pocket cost to you. We only get paid when we win your case.

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If you feel your rights under the FCRA have been violated by Cisive,
call 1-877-735-8600 to speak to our legal team.

Francis Mailman Soumilas, P.C.








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