If you were denied or deactivated by Uber, Lyft, or another rideshare company because of a background check, you’re not alone.
We regularly hear from drivers who were ready to work, or already working, only to find out a report contained incorrect or outdated information that cost them their income.
This shouldn’t have happened.
If a background check error is standing between you and your ability to earn, you may have rights under the Fair Credit Reporting Act (FCRA).
Why Uber or Lyft Denied or Deactivated You
Rideshare companies like Uber and Lyft rely on third-party background check companies—most commonly Checkr—to screen drivers.
If something appears on your report, the company may:
- Deny your application
- Suspend your account
- Permanently deactivate you
Even if the information is wrong, outdated, or does not belong to you.
For many drivers, this happens suddenly, with little explanation and no clear path to fix it.
You did everything right, and still lost the opportunity to work.
Fill Out The Free Case Review Form on this page or call us at 1-877-735-8600 to find out if you may have a claim.
Common Background Check Errors We See
We regularly work with rideshare drivers dealing with errors like:
- Someone else’s criminal record appearing on your report (mixed file)
- Charges that were dismissed or expunged still being reported
- Misdemeanors reported as felonies
- Outdated information that should no longer appear
- Incorrect license status or identity information
These errors are more common than people think—and they can immediately cost you your ability to earn income.
What Happens After You Dispute an Error?
Many drivers are told to “just dispute it.”
But what we often see is:
- The dispute is reviewed quickly and marked as “verified”
- The error is not corrected
- The same incorrect information continues to be reported
This leaves drivers stuck, unable to work, and unsure what to do next.
If you’ve already tried to fix the issue and nothing has changed, you may still have options.
GET A FREE CASE REVIEW
When a Background Check Error May Become a Legal Case
Many people assume they have to figure this out on their own first.
They’re told to dispute it. Wait. Hope it gets fixed.
But if you’ve lost the ability to work—or are being prevented from earning income because of incorrect information, that’s not something you should just have to accept.
You may have a potential claim if:
- Your report contains incorrect or misleading information
- The error affected your ability to drive or earn income
- The situation hasn’t been properly resolved
In many cases, disputes are part of the process—but not everyone knows what to do next, or whether what happened was handled the way the law requires.
You have the right to accurate reporting.
You have the right to be treated fairly.
If those rights were violated, you may be able to take action.
If this situation cost you income or opportunity, you don’t have to just accept it.
Your Rights Under the Fair Credit Reporting Act (FCRA)
Background check companies are required by law to:
- Follow reasonable procedures to ensure accuracy
- Conduct proper investigations when disputes are submitted
- Report complete and up-to-date information
- Avoid reporting outdated or legally restricted records
When they fail to meet these obligations, they can be held accountable under federal law.
Many people don’t realize these protections exist—or that they may apply to their situation.
How We Help Rideshare Drivers
At Francis Mailman Soumilas, P.C., we focus on cases involving inaccurate background check reports.
We have represented thousands of consumers since 1998, who have been harmed by reporting errors, including rideshare drivers who were denied or deactivated due to incorrect information.
- No upfront cost
- You pay nothing unless we recover for you
- We handle the legal process from start to finish
We understand how disruptive this can be, and we know how to evaluate these situations.
Request a Free Case Review Today or call 1-877-735-8600
Frequently Asked Questions
Why did Uber or Lyft deny me after my background check?
Rideshare companies rely on third-party background check reports. If something appears on your report—whether accurate or not—it can lead to denial or deactivation.
What if my background check contains false information?
If your report includes incorrect information, you have the right to dispute it. If the error is not properly corrected, you may be able to sue.
Can I be deactivated because of an old or expunged record?
Certain types of information should not be reported after a period of time or if they were expunged. If they are reported, it may be a violation of your rights under the FCRA.
What should I do if I disputed the error and it was not fixed?
If a dispute does not result in a proper correction, it may indicate a failure to follow the law and could give rise to a legal claim.
Can I sue over a rideshare background check error?
If an inaccurate report caused harm, such as loss of income or job denial, you may have a legal claim.
Who performs background checks for Uber and Lyft?
Companies like Checkr commonly perform these background checks, though others may be involved.
What kind of harm matters in these cases?
Loss of income, denial of work, and ongoing inability to drive are common types of harm in these cases.
How can a consumer protection attorney help?
An attorney can evaluate your situation, determine whether your rights were violated, and take action if appropriate.
If you’re dealing with a background check issue and aren’t sure what to do next, you don’t have to figure it out alone.
Request a Free Case Review
