Our attorneys have helped thousands of consumers correct tenant-screening errors and recover compensation when background check companies violate the Fair Credit Reporting Act (FCRA).
Quick Summary:
Resident Verify by Entrata provides tenant background checks used in rental decisions across the country. Errors in these reports are common and can lead to denials, higher deposits, and lost access to safe, affordable housing. Under the Fair Credit Reporting Act (FCRA), you have the right to dispute inaccurate information and pursue compensation if ResidentVerify fails to correct mistakes, mixes your file with someone else’s, or reports outdated or false records. Our consumer protection attorneys help renters take legal action when errors impact their housing opportunities.
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What Is Resident Verify by Entrata?
Resident Verify is a tenant-screening service owned by Entrata, used by landlords and property managers nationwide. Their background reports may include:
- Criminal history
- Eviction and civil court records
- Credit data
- Identity verification
- Rental history
Because housing decisions rely heavily on these reports, Entrata is legally required under the FCRA to maintain strict accuracy standards. When they fail, the consequences can be devastating.
Common ResidentVerify Background Check Errors
Like many tenant-screening companies, Resident Verify pulls data from multiple automated databases. This often leads to significant mistakes, including:
1. Mixed Files (Someone Else’s Records)
- Criminal charges belonging to another person
- Eviction filings that aren’t yours
- Wrong addresses or mismatched identifiers
- Records matched only by shared names
2. Outdated or Legally Barred Criminal Records
- Dismissed or expunged charges
- Old records that should not be reported
3. Incorrect Eviction or Civil Records
- Dismissed filings
- Evictions that never occurred
- Someone else’s court activity
4. Incomplete Criminal Records
- Reporting arrests without outcomes
- Missing dismissals or acquittals
5. Identity Theft-Related Errors
- Fraudulent accounts or court activity
How One Resident Verify Error Nearly Destroyed a Career and a Move
Background check errors can derail an entire move, especially when a report falsely labels someone as dangerous.
One of our clients applied for an apartment while relocating for work. With no criminal history, they expected the process to be routine.
But the Resident Verify report listed a violent felony conviction belonging to someone else with the same first and last name. Court records clearly showed:
- A different middle name
- A different state
- The real offender was incarcerated at the time of the application
Despite these obvious mismatches, Resident Verify verified the false information twice, and the landlord denied the apartment.
Only after a second dispute did the company finally correct the error, but by then the damage was done. Being labeled a violent felon is:
- humiliating
- terrifying
- emotionally traumatic
- harmful to employment and housing stability
This case ended with a corrected report and a settlement, but nothing can erase the stress and harm caused by Resident Verify’s error.
If a background check lists crimes that aren’t yours, even after you dispute it, you have rights, and we can help. GET A FREE CASE REVIEW
What to Do If Your ResidentVerify Report Has Errors
1. Request a Copy of Your Report
You have the right to a free copy directly from Resident Verify.
2. Dispute the Errors
Resident Verify must investigate and correct inaccuracies within 30 days.
3. Preserve Evidence
- Rental denial letters
- Emails and texts with the landlord
- Screenshots of the report
- Application receipts
4. Speak with Our FCRA Attorneys
If errors cost you housing or money, you may be entitled to compensation.
Can I Sue Resident Verify for Background Check Errors?
Yes. You may be able to sue if Resident Verify:
- reported inaccurate or outdated records
- failed to use reasonable procedures to ensure accuracy
- did not properly investigate your dispute
- mixed your file with someone else’s information
- reinserted false information after removing it
You may be entitled to:
- Compensation for lost housing
- Emotional distress damages
- Statutory damages
- Punitive damages
- Attorneys’ fees (no upfront cost to you)
How Our FCRA Attorneys Help
Francis Mailman Soumilas, P.C. is one of the nation’s leading consumer protection law firms. We help renters by holding these large reporting agencies accountable when their errors cause you harm.
You pay nothing upfront, the FCRA requires the background check company to cover your legal fees if we win.
GET A FREE CASE REVIEW >>> Fill out the online form or call us at 1-877-735-8600
Resident Verify Background Check FAQs
What is Resident Verify by Entrata?
Resident Verify is a tenant-screening service that provides background checks for rental housing. Landlords rely on these reports to approve or deny applications.
Why was my Resident Verify report inaccurate?
Most errors come from mixed files, outdated information, incorrect database matches, or automated reporting mistakes.
Can a background check list crimes that aren’t mine?
Yes. Mixed files are one of the most common and damaging issues renters face.
What should I do if Resident Verify reports false criminal or eviction records?
Dispute the errors immediately, request a corrected report, and save all documents. If the mistakes caused a denial, you may be entitled to compensation. If you were denied a rental due to their mistakes, get a free case review now.
Does Resident Verify have to fix errors within 30 days?
Yes. The FCRA requires a response within 30 days of receiving your dispute.
Can I sue Resident Verify for these mistakes?
Yes. If inaccuracies cost you housing or money, you may have grounds for a lawsuit.
Do I need to pay upfront to hire an attorney?
No. FCRA cases are handled with no upfront fees, and we only get paid if you win.
What if they corrected the report after the denial?
You may still have a case. Fixing the report late does not undo the housing loss or emotional harm.
Free Case Review
If Resident Verify by Entrata reported inaccurate information and it cost you housing, you have rights and may be entitled to compensation.
Contact us for a free case review today. Fill out the online form or call 1-877-735-8600 You pay nothing unless we win.
