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AppFolio Tenant Screening & Background Checks

What is AppFolio?

AppFolio is a property management software used by landlords and property managers. One of the services that AppFolio provides is tenant screening. Tenant screening generally includes background checks, credit checks, and rental history.

What is in an AppFolio Background Check?

Depending on what the landlord requests an AppFolio background check may contain the following:

  • Credit History
  • Credit Score
  • Rental History / Payments
  • Criminal History
  • Sanctions and Watchlist OFAC check
  • Bankruptcies and liens

Why is AppFolio On My Credit Report?

If you recently applied for an apartment or rental property, AppFolio may be an inquiry on your credit report if it was used by the landlord to do a credit check.

AppFolio Background Check Errors

If the AppFolio tenant screening report is inaccurate, you have the right under the Fair Credit Reporting Act (FCRA) to dispute the errors. If the errors prevent you from being able to rent an apartment or house, you may be able to sue.
Under the FCRA it is up to the tenant screening companies to be sure that the information they report about you is accurate and up-to-date.

Unfortunately, tenant screening errors are common and often cause consumers to be denied and delayed housing. The most common types of errors are mixed files and outdated information.

If you were denied an apartment or housing due to inaccurate information on your AppFolio report, find out now if you have a case. Call 1-877-735-8600 or fill out our online form for a free case review.

How to Dispute AppFolio Tenant Screening Errors

When filing a dispute with AppFolio, you can do so by phone, fax, or mail. They do require you to verify your identity. You can find a list of their requirements on the AppFolio Consumer Relations page on their website:

AppFolio’s Dispute Contact Information:

Phone: 866-359-3630
Fax: 866-496-8077
Mail: Consumer Relations
50 Castilian Drive
Goleta, CA 93117

Can I Sue AppFolio for Background Check Errors?

Read Video Transcript: Working With Consumer Protection Lawyers for Tenant Screening Errors

You may have a case and be able to sue in Federal court if the following have happened to you:

  • You were denied housing or an apartment due to the incorrect information in your AppFolio tenant screening report
  • A background check was done without your permission
  • You were delayed in getting a rental property due to incorrect information in your AppFolio tenant screening report

Get Legal Help to Resolve Your AppFolio Dispute

Depending on the type of inaccurate information in your AppFolio tenant screening report, you may have the right to sue.

The consumer protection attorneys at Francis Mailman Soumilas, P.C. have been fighting for consumers like you for over 20 years agains false consumer reporting.

We understand how devastating and confusing it can be when you are denied a rental property or apartment due to a background check or tenant screening report that contains incorrect information.

We are here to help you assert your rights. Find out if you have a case now. Fill out our online form or call us at 1-877-735-8600 to start your free case evaluation. If you have a case there is no out-of-pocket cost to you.

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